Archived Privacy Policies

Privacy Policy : Version 2 - 01/03/2021

Quick overview: Use of your information.

“AssistD”, asks for only the social login of the end user for verification purpose. For profile creation, the app asks for First Name and Last Name of the end user.

FULL PRIVACY POLICY FOR “AssistD”

This privacy policy governs your use of the software service and application AssistD, henceforth called as “Application”, for mobile devices that was created by Sigmapeiron Software Technologies Pvt. Ltd. Pune, India. The Application provides a safe and secure way to provide feedback to the facility management. The Application keeps a record of the feedback(s) raised by the end user.

What information does the Application obtain and how is it used?

  • User Provided Information

  • The Application obtains the information you provide when you download and register the Application. The email address is verified by the Application. We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.

  • Automatically Collected Information

  • This Application does not collect any information automatically in the background.

Do third parties see and/or have access to information obtained by the Application?

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process.

  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

  • in case Sigmapeiron Software Technologies Pvt. Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets.

We use data to build better services and user experiences. We might use the data for learning and sharing only after anonymizing it.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at assistdprivacy@sigmapeiron.com.

Data Retention Policy

assistD maintains customer information for the following retention periods:

  • Information about customer collected to create account, configure the same to provide the service the customer subscribes for is retained for the duration the customer has an active account with assistD. The information will be deleted after 30 days within 120 days of permanent termination or deactivation of the account.
  • Information/data which is collected when assistD is being actively used is classified into following categories and corresponding retention policies would apply to the same
  • Personal sensitive information/User Provided Data

    • All such information like name, email address, phone number etc. would be encrypted and stored in database when the account is active.
    • All such data would be deleted after 30 days and within 120 days of permanent termination or deactivation of account
    • During the active phase of the account customer will have access to this data via dashboard and can selectively delete the same if needed.
    • Archive of the data will be provided before if data privacy policy allows to do so based on the industry the customer operates in.
  • assistD Operation data of non-sensitive nature

    • All such information will be stored in database when the account is active and linked to personal sensitive information using relations
    • All such data would be anonymised after 30 days and within 120 days of permanent termination or deactivation of account
    • This information is retained till the time it is needed for assistD to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.
    • Archive of this data will not be available.
  • Reports, Documents and Images

    • During active phase all data of category reports, documents and images would be maintained on assistD for 365 days from when they were uploaded. Post that they might be cycled/deleted. Downloading and archiving of such data is customer’s responsibility. Provisions of the same would be available to customer via dashboard.

assistD also supports custom data retention policies as would be defined in customer agreement.

If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at assistd@sigmapeiron.com with subject line containing “Privacy Request”, and we will respond in a reasonable time. Please note that when using assistD some or all of the User Provided Data may be required in order for the Application to function properly so complying to data removal along with active usage of product might not be possible.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email, text message or in-app notification. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. History of the privacy policy and updates would be maintained and same can be reviewed by visiting our website.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place at our server locations worldwide.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at assistd@sigmapeiron.com